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RETURNS POLICY & PROCEDURE

This page details our returns policy and the returns process for sending items back to us. If you instead require help with submitting a warranty claim, notifying us of shortages on your delivery, or of goods being damaged in transit then please use the below corresponding links instead.

RETURNS POLICY

Big Tyres will accept the return of goods up to 30 days after the date of delivery. To qualify for a refund all goods must still be in their original saleable condition (not used, not fitted, not damaged). Goods must be returned to us at your cost, and be returned to the correct distribution depot complete with a unique Big Tyres Returns label specific to your order. A 10% restocking fee may be applied to any orders where another compensating order of the same or higher value is not placed. Returns cannot be accepted for manufactured wheel rims or items imported at the customers request. Please read fully and follow the returns procedure below should you wish to make a return.

*** Goods must be returned to the correct depot, with the correct returns reference codes, and a printed copy of your unique returns label else a refund will not be issued. ***

RETURNS PROCEDURE

1. STEP ONE - You must complete and submit the return request below to inform us that you wish to make a return. Once received we will reply via email within 1 working day to provide you with the correct return address, along with your unique return reference code(s) and your returns label to attach to the goods. Before submitting the form please ensure you have read the below information.

Goods Must be Unused - Please note that goods that have been used or fitted are non-refundable.

Goods Must not be Custom - Please note that custom orders made for manufactured wheel rims to your specification are non-refundable.

Goods Must not be Special Order - Please note that non-standard goods or specialist orders for non-standard stock items that were procured or imported specifically at your request are non-refundable.

Goods Damaged during Return - Please note that Big Tyres are not responsible any losses or damage to goods caused during their return if you have organised your own return transport/courier service. We therefore recommend when sending goods back to us, that you retain proof of postage, and choose a tracked and signed for service to guard against goods being lost in transit. We recommend you ensure the package is covered by adequate insurance in case of damage to goods whilst in transit (most couriers/postal services will offer this). 

Goods Collected by us - We can usually offer to quote on a collection service to aid your return. Please indicate that you require this when completing the returns form. Our collection fees generally go by the total weight of the goods to be returned, and the below figures can be used as a general guide to what the collection fees are likely to be:

  • Total Package Weight Between 0 - 30 kg :   £50 + VAT (or £65 +VAT if goods were delivered on a pallet)
  • Total Package Weight Between 31 - 100 kg :   £60 + VAT (or £80 +VAT if goods were delivered on a pallet)
  • Total Package Weight Between 101- 200 kg :   £95 + VAT (or £120 +VAT if goods were delivered on a pallet)
  • Total Package Weight Between 201- 300 kg :   £130 + VAT (or £150 +VAT if goods were delivered on a pallet)
  • Total Package Weight Between 301- 400 kg :   £170 + VAT (or £200 +VAT if goods were delivered on a pallet)
  • Total Package Weight Between 401- 500 kg :   £200 + VAT (or £250 +VAT if goods were delivered on a pallet)
  • Total Package Weight Over 500 kg - POA (Ask Us)

Please be aware that for collections arranged by Big Tyres on your behalf we will require the goods to be available for collection between 8am - 6pm over a 3 working day period. If the couriers arrive and no one is present the collection fee cannot be refunded, and an additional collection will need to be organised and paid for. Also note that remote locations like the highlands may incur higher collections fees than those stated above.

Return Timeframe - We must receive your goods back with us in a timely manner and within the 30 day returns window. If you have opted to use our collection service then this window will be extended for the amount of time it takes us to arrange the collection to take place. 

2. STEP TWO - Return the goods to the correct warehouse, complete with the returns label and returns reference codes supplied by our team.

3. STEP THREE - Once your return is received and processed our accounts team will aim to process your refund (if required) within 5 working days. You will be issued with a corresponding VAT Credit Note to cover the remittance. 

Returns Request Form

If you have any questions about the information required or the returns process, then please Contact Big Tyres.

I have read and agreed to the Big Tyres Returns Policy.

*** Goods must be returned to the correct depot, with the correct returns reference codes, and a printed copy of your unique returns label else a refund will not be issued. ***